Cx Accelerator

If you want to be part of a diverse, trust-driven team that manufactures not only cars, but also thinks about mobility and produces high-tech, keep on reading

Our Customer Experience team is looking to incorporate a CX Accelerator Analyst.

Diversity of thought is critical to ensure we position Ford for success now, near and far.

Success will require a mix of talent that collectively understands the customer (as people), dealers, service, credit, marketing & sales, product development, etc.

• Formal education: Industrial Engineering, Business Administration, Marketing and related degrees
• Fluency in English
• Experience in Dealer Processes
• Preferably both in Sales & Service (required)
• Experience in communications, brand management, research and product strategy (Desirable)
• Passion for finding new ways to reach and interact with customers (required)
• Ability to simplify complex issues (e.g. technology), develop a compelling point of view and persuasively make a case for change that leads to action.
• Understanding of CX, strategic frameworks business case development and research processes.
• Ability to communicate key consumer drivers, acceptance and rejection reasons.
• Outstanding written & verbal presentation skills required for external & senior management interaction.
• Demonstrate leadership through influence. Ability to collaborate and communicate across levels of the organization and regions.
• Strategic and creative thinking with the ability to implement.
• Selfstarter
• Ability to handle multiple tasks/products with a resultsdriven mentality.
• Proven track record of taking ownership and driving results.
• Available for occasional business travelling (25% of the year).

Where?
Ford Plant, General Pacheco.
Hybrid work

What do we offer?

• Ford Argentina Medical Service
• Club La Nación Benefit Card
• Discount on the purchase of 0KM cars
• Cafeteria at the plant
• Ford Holidays
• Flexible schedules
• Day off on your birthday
• Agreements with Universities (Discounts)
• Merit annual Bonus

And more

Don't hesitate any longer, come and join Ford

We invite you to learn more about Ford Argentina at:

Key responsibilities are:

• Defining an ideal customer experience focused on key interactions along the ownership journey (e.g. Onboarding, Service & Maintenance, Repurchase) to drive customer and business value.
• Focus on fundamentals of vehicle ownership and processes/policies to enable Dealers & Ford to better serve customers
• Validating decisions quickly and collaborating across the organization to plan, maintain and implement strategies.
• Oversee an individual product(s), validating decisions quickly in order to strategically lead product teams to deliver against the vision.
• Collaborate across the organization to ensure product strategy and execution is mapping to the Global CX strategy.
• This position will also require Project Management of various features/projects with deadline.

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