IT Business Partner

hace 1 semana

Partido de Vicente López, Argentina Deep Digital HR A tiempo completo

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We Are Looking for you
Responsabilities:
  • As a Business Partner (60% of workload)
    -Be the focal point for one or more Business Functions to manage IT demands and services

    -Build and follow-up a portfolio of demands for his assigned business function(s)

    -Collect, document and analyze business requirements and functional specifications for complex cross functional projects

    to provide the best solution for current and future business needs.

    -Identifies ways to streamline IT processes and improve the quality of customer services

    -Identify operational inefficiencies, conflicting business practices and integration issues, suggesting alternative solutions to

    cross functional problems.

    -Network with senior internal customers and external colleagues.

    -Provide strategic, forward-looking vision when configuring or customizing solutions to maintain flexibility and future

    integration opportunities.

    -Provides broad functional and technical expertise to business areas regarding IT solutions, including training initiatives

    -Review, analyze, develop and implement business processes and applications with minimal supervision, in a cost and time

    effective way

    -Leads internal customers in new product reviews or pilots: Review, acquisition and implementation of new products.

    -Seek for opportunities to innovate with IT services: cloud, mobility, big data, social tools, etc

    -Provide a regular and comprehensive dashboard of ongoing projects and its KPIs

    -Provide IT focus on top priorities demands from his assigned business function(s)

    -Improve knowledge and proficiency of business users in all IT solutions, architecture roadmap
  • As a Project Leader (35% of workload)
    -Ensure successful implementation and support of IT projects

    -Identify issues with timelines or completion of projects ahead of time and work with PMO and internal customers to

    address.

    -Keep Project Manager informed of any issues.

    -Follow all project tasks through the production ticket system or project server on a weekly basis.

    -Integrate project team in partnership with business team: Quality Assurance, Software Developers and consultants

    -Assist with the creation and execution of test scripts to ensure that production issues are minimal after implementation

    of new enhancements, changes or upgrades.

    -Ensure quality and value of delivered IT solutions

    -Manage change and ensure user's adoption, including proper training programs and project ́s documentation
  • As a Service Leader (5% of workload)
    -Consult internal and external experts on resolution of complex production problems

    -Analyze and understand recurrent IT service problems for his assigned business functions, and propose improvements

    either in systems or IT processes

    -Provide directions for IT Service Organization in order to adequate SLA capabilities to the expectations of business

    functions and processes

    -Provide comprehensive IT Service executive KPIs for business leaders so they can understand their services and SLAs

    -Provide IT focus on priority tickets from his assigned business function(s). Follow-through with IT service organization in

    order to ensure Business function(s) will receive proper solution, on time, on quality.
Qualifications:
  • Bachelor's degree or related experience strongly preferred
  • Previous experience in business analysis, application design, implementation, and support in an online environment
  • Experience in Service organizations, Real State or Telecom
  • Prior experience in implementing ERP solutions (Oracle preferred)Solid knowledge of information technologies and methodologies, particularly with different application systems
  • Proficient in project management techniques and experience on cross functional projects
  • Excellent written and oral communication skills, in English and Spanish
  • Self-directed, able to inspire a team and work independently with minimal direction
  • Ability to support multiple applications or modules and multiple business groups
  • Ability to understand business concepts and determine the impact of business changes on systems
  • Experience with BPM is a plus
Workplace:
  • Vicente López GBA

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