Claims Supervisor

Encontrado en: beBee S AR - hace 2 semanas

Retiro, Argentina Aliancers A tiempo completo

An important insurance company is looking for a Claims Supervisor. 


Responsabilities:


Inbound contacts – 70%


Receives support requests originating from front line agents, dealers, servicers, and

customers via fax, email, or mail. Also work from internal departments via email and

database queues. The CSA I researches customer case history, contacts service providers and/or internal departments for assistance if necessary and provides

information and resolutions to the customer/frontline agents to fulfill any questions or

problems they sent. Associates may also serve as overflow support for front line queues

when service level requirements deem necessary.



Outbound calls – 30%


Follow up via outbound call is provided to customer or agent as indicated by the system

or procedure. They will follow up with customer/agent if more information is needed to

resolve their request if the steps to a resolution is too lengthy to explain via email.



Qualifications/Requirements


High School diploma or GED equivalent 3+ months call center experience


Retiro - Bs As


Hibryd Modality

  • Claims Supervisor

    Encontrado en: beBee jobs AR - hace 1 semana

    Retiro, Buenos Aires C.F., Argentina Aliancers A tiempo completo

    An important insurance company is looking for a Claims Supervisor. Responsabilities:Inbound contacts – 70%Receives support requests originating from front line agents, dealers, servicers, andcustomers via fax, email, or mail. Also work from internal departments via email anddatabase queues. The CSA I researches customer case history, contacts service...