Client Configuration Specialist

Overview: Now is the time to join us

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

Responsibilities: Who are you? Do you have a background, experience or pure passion for health and wellness? Do you get excited about learning how things are set up on the back end without being in development and be able to interact with clients?

Looking for a Client Operations Specialist on the Configuration Team that is highly motivated and responsible for understanding our best practice models on program design and for the back end set up and game configuration for each of our sponsors by working with Client Success Managers to determine the needs for each client. This role will be responsible for investigating and resolving issues reported by our internal and external clients’ relevant offerings, plus the ability to update content areas for each sponsor set up. Collaborates closely with the Client Success Managers on their accounts to support each client through the client lifecycle.

In this role you will wear many hats, but your knowledge will be essential in the following:

• Maintains a strong working knowledge of all aspects of all Virgin Pulse programs
• Handles the back-end set up and configuration for clients that are making a change to their program
• Works with Client Success Managers to determine the best set up for each client
• Provides support to Client Success Managers for all applications
• Reviews client inquiries and research responses to issues while identifying when an item must be escalated
• Responds to and resolves routine requests and questions. Seeks assistance from management with questions that are more complex
• Attends promotional events for clients when necessary
• Collaborate with other team members to continually improve processes to become more efficient
• Performs special projects as requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications: What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree, or equivalent, in related discipline
• 1-3 years of professional work experience in sales, marketing, account management or related customer service position
• Strong knowledge of MS Office suite, especially Excel
• Salesforce experience preferred

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent interpersonal and writing skills
• Strong organizational skills and detail orientation
• Required to work cross functionally with co-workers and with external channel partners
• Ability to work independently as well as part of a team
• Solid analytical and problem-solving skills
• A high level of professionalism and positive work behavior

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you

Why work at Virgin Pulse?

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.

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